Law Firm Management


The Friday Five

Five Ways to Improve Your Clients’ Experience Today

By | Jul.22.16 | No Comments

Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign. You …Continue reading »


Driving Change

Vanity Statistics Won’t Help You Grow

By | May.19.16 | 1 Comment

To truly succeed, a law practice can’t rely on growth that results only from isolated circumstances, seasonal trends or provisional impulses. Instead, you establish continuity and sustainability by developing a strategic growth plan, and by …Continue reading »


Productivity

Three Wee Things to Do Before Ending the Meeting

By | May.05.16 | No Comments

There’s always someone in the crowd who insists “this meeting is a waste of time and money!” And another who puts pen to paper to add up hourly rates before pronouncing just how much money …Continue reading »


Survey Highlights

Cybersecurity Survey Results: What Keeps You Up Nights?

By | Apr.27.16 | 1 Comment

This past month, newspapers around the world have been filled with stories of the Panama Papers — a massive trove of confidential tax planning information that will probably topple more than one politician. For lawyers and law …Continue reading »


Product Spotlight

Revolutionize Your Small Law Firm with Smokeball Activity Intelligence

By | Apr.25.16 | No Comments

How do you know if you’re really busy or just doing busywork? Becoming more productive and profitable is next to impossible if you don’t understand how your team is truly spending its time and allocating …Continue reading »


Product Review

Go West, Young Man (or Woman): Assaying the New Thomson Reuters’ Firm Central

By | Apr.05.16 | No Comments

Case management systems are like so many baby rabbits right about now; but, like individual baby rabbits (and snowflakes), each is a little bit different. All the major case management systems offer the same basic …Continue reading »


Book Review: Making the Handoff

How to Be Successful at Succession Planning

By | Mar.30.16 | No Comments

Mark Twain is said to have remarked, “Everybody talks about the weather, but nobody does anything about it.” That quote came to mind when I heard about a new book by veteran law firm consultant …Continue reading »


Changing Practice of Law

So You Say You Want to Survive?

By | Mar.15.16 | 2 Comments

We’re seeing a record number of law firm mergers these days. Primarily this is because so many firms fail to recognize and adapt to the big changes in the profession — and then, ultimately, they …Continue reading »


Ask the Experts

My Secretary Is Absent a Lot

By | Jan.25.16 | No Comments

Question: My secretary is sick and absent from work a lot. Yet I need someone here every day to help me. What can I do? Pamela Sachs: A few years ago we allotted employees a specified …Continue reading »


Play to Win

Increasing Contact With Clients

By | Jan.21.16 | 3 Comments

The more I conduct client feedback interviews, the more I realize how few quality contacts lawyers make with their clients outside the substantive legal work being done. The number of times clients fumble for the …Continue reading »