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Client Service

Five Ways to Build Strong Client Relationships from Day One

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Michelle Lawless - February 14, 2019

How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - January 22, 2019

Is Your Customer Service Wow-Worthy?

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Markie Johansen - January 7, 2019

Building Stronger Client Relationships Despite the Obstacles

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.

Sally J. Schmidt - December 18, 2018
Tech Tips- Best Advice for Improving Client Intake

Tech Tips: Best Advice for Improving Client Intake

Advice from Heidi Alexander, Sheila Blackford, Jim Calloway, Andrea Cannavina, Jared Correia and Natalie Kelly on making client intake more efficient and effective.

Joan Feldman - October 26, 2018
stressed out client

Seven Ways Lawyers Can Reduce Clients’ Stress

We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.

Jamie Spannhake - September 21, 2018
tech tips

Tech Tips to Improve Your Client Communications Strategy

Margaret Atwood, the author of “The Handmaid’s Tale,” has frequently noted that with all technology, there is a good side, a bad side and a stupid side that you weren’t expecting. With major advances in technology, like the internet itself, ...

Jim Calloway - May 4, 2018
man sitting in chair managing a law practice jared correia

Flight Restriction: How Law Firms and the TSA Struggle with Security

Law firms aren’t great at customer service. Spoiler alert: Neither is the TSA. Indeed, even where law firms are less likely to be gropey, there are similarities between the two. The TSA’s problem is that it is trying to enforce a robust ...

Jared Correia - February 20, 2018
mobile apps

Five Ways Mobile Apps Keep Work Moving During the Holidays

With fewer people in the office over the holidays, it can be hard to keep work moving efficiently. Today, there’s a whole host of mobility tools to alleviate the pressure when you need to get the same amount of work done with half the staff. ...

Jami Gyurci - December 21, 2017
man sitting in chair managing a law practice jared correia

All Things Must Pass: ZokuVault Keeps It Organized

ZokuVault is a virtual safety deposit box for estate planning information. Which makes sense, because all the things people used to place in safety deposit boxes are now mostly virtual items: bank accounts are electronic, so are documents. The ...

Jared Correia - December 13, 2017