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Client Service

Build Trust and Add Value Through Legal Marketing: Principles to Follow During the COVID-19 Crisis

Things are changing so rapidly that we can’t lose sight of the need to adapt our marketing strategies. Here are Jay Harrington's legal marketing principles to keep in mind during the COVID-19 pandemic.

Jay Harrington - March 25, 2020

Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2020
Economic Uncertainty Is Changing Clients' Expectations

Economic Uncertainty Is Changing Clients’ Expectations

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Michael Rynowecer - August 20, 2019
project management tame client service beast

Use Project Management to Tame the Client Service Beast

Learning project management skills not only makes your life easier, but your clients may demand it — if they haven’t already.

Laura Ernde - August 1, 2019
What’s Working for Your Practice? Everything – or Just You?

What’s Working for Your Practice? Everything – or Just You?

Ready to get on track to a successful practice and happier life? Check out Attorney at Work's latest e-guide, by Dustin Cole.

Dustin Cole - March 29, 2019

Biggest Obstacle to New Business for Law Firms?

The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.

Sally J. Schmidt - February 28, 2019

Five Ways to Build Strong Client Relationships from Day One

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Michelle Lawless - February 14, 2019

How to Make the Most of Client Visits

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Sally J. Schmidt - January 22, 2019

Is Your Customer Service Wow-Worthy?

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Markie Johansen - January 7, 2019

Building Stronger Client Relationships Despite the Obstacles

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.

Sally J. Schmidt - December 18, 2018