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It’s a short list of skills that separate great performers from average performers. Confidence, also called personal presence, is one of those critical skills. Those who have it (or fake it well) usually succeed. Clients expect you to have ...

In this edition of "Ask the Experts" Benjamin Shames of Valorem Law Group and Pepper Hamilton's Janine Book respond to a reader's question about money and trust. "We have an office manager, but I just don’t think ...

If you want to run a successful business, you're going to need some key performance indicators. All businesses focused on growth pay attention to certain key pieces of data that indicate the health of the business. Law firms offer professional ...

The recent Attorney at Work compilation about time management and productivity ("A Matter of Time: Time Management and Productivity Tips for Lawyers") got me thinking about how lawyers are drawn to chasing new trends and technologies. It reminds ...

I will never forget the time an executive with a large international company told of his meeting with a law firm. He and a member of the in-house legal department had agreed to get together with three firm partners, at their request. After the ...

The e-book Paperless, self-published by attorney David Sparks (aka @MacSparky), has won an Apple iBookstore “Best of 2012” award. Okay, so it’s 2014, and I’m a bit late to the parade. But seriously, better late than never: This is one you ...

As Outlook has matured, so has its Junk Mail filter — it’s getting better and better at recognizing what’s good and wanted, and what’s bad and not. You’ll seldom find "good" mail in your Outlook Junk Mail folder, and the filter rarely lets spam ...

Productivity apps like Evernote may be hugely helpful — and popular — but some of us still like to use paper reminders like sticky notes and paper notebooks to keep on task. Dan Gold says Evernote has that covered, too, with two features that ...

Well, I took the plunge this past December and signed a lease for a brick-and-mortar office. I’d had a virtual office for almost two years, using a box at the UPS Store for my mailing address and meeting clients in the conference rooms at the ...

In the quest to drive traffic to their law firm website, many regard search traffic as the Holy Grail. While both direct traffic and referral traffic can be highly valuable to business development efforts, there can be little question that, in ...