Communicating

The general grammar rule is to use “who” to refer to people and “which” to refer back to inanimate objects. The possessive form of “who” is “whose” but there is no possessive form for “which.” The result is that writers must choose between a ...

Kim Lozano says writing well means learning to rewrite well. First, step away.

Law firm workflow is easily stymied by breakdowns in processes and communications. The first step to solving bottlenecks is to identify the problems.

Take advantage of Find and Replace as part of the last once-over for that important letter, contract or brief.

There are times when apologizing is absolutely necessary. Here are tips to make sure you don’t bungle your next “I’m sorry.”

Using jargon can alienate outsiders, including judges. But is there ever a good reason to use it?

Parties frequently use terms incorrectly, and that leads to miscommunication.

Lawyers know they have to stay in contact. Otherwise, you risk missing out on work simply because too long of a gap between communications made the client or prospect forget you. But too many lawyers struggle to generate relevant welcomed ...

Advocates frequently confuse “implicit” and “explicit” in writing and particularly in oral argument.

How can you make sure clients still feel as good about you at the end of their matter as they did at the start? It's a matter of trust.