It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research showed that depending on the industry, between 65 and 85 percent of customers or clients who defected said they were satisfied or very satisfied with the company they abandoned. They left because they didn’t like the experience.

LawPay Checklist | Maintaining a positive cash flow is essential for your law firm. This white paper, we’ll lay out five ways to impact your bottom line.

Ida Abbot explains the benefits of retired partner groups, pointing to Faegre Benson's successful program and more ideas you can use.

Will Hornsby | I’ve plowed some of this ground in prior posts, but here is a framework to understand the six most important issues.

The first post in our new series with rules, optional techniques and simple suggestions to remind you that strong writing makes you a better lawyer.

Merrilyn Astin Tarlton | Asking for business is awkward, but how can you avoid it?

To reach zero AR, firms must use batch billing processes and automatic withdrawals for payment.

Annette Choti | Perhaps it is time to transform your LinkedIn page into a lead-generating, rank-boosting marketing tool.

Teddy Snyder | Your marketing plan has multiple components. Incorporate daily thankfulness as one of them.

Camille Stell | Is positivity even possible in law? Here are five ways to shift your mindset to unapologetically positive.