Teddy Snyder | Adopt “yes, I can” as your motto, and go after that well-deserved award.

Our legal writing skills series continues with a couple of punctuation marks that often trip up lawyers.

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will not complete the survey, but some will. And right now, you probably aren't collecting any valuable information from your clients. Even worse, the feedback you’re getting is probably in the form of a negative online review. Here's what client satisfaction surveys can do.

Annette Choti | Not only will a podcast increase your reach and build your brand, but the barriers to entry in the podcasting space are low.

Jamie Spannhake | Developing a sense of compassion — or at least neutrality — can make relationships better. It can also improve outcomes.

Video | The key to text recycling is making it easy to access your frequently repeated phrases and paragraphs. Deborah Savadra shows how to make that happen with AutoText.

Remote working shouldn't mean your style has to suffer. We asked Raphael Schneider, founder of the hugely popular Gentleman's Gazette blog, to share his dress code for men on camera. 

One-off referrals are nice. But here's how to build a lawyer referrals network that sends a steady stream of business to your law firm.

Keeping certain employee personality types can cost you, even if they perform well. Has your law firm hired a puppy or a terrorist?

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.