Jay Harrington | Persuasive writing follows a path laid thousands of years ago by Aristotle, the original master of persuasion.

What if it sucks? What if a Senior Partner hates it? Is this the right word? Is it? Oh God, I don’t know if that’s the right word! WHAT WORDS ARE? WHO THEY WRITE STUFF!

Our emotions are dynamic, changing all the time, and these changes are amplified by pressure and stress at work. Ignoring how we feel isn’t reliable or sustainable — or effective, given the tendency for our emotions to “leak” into conversations ...

Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

Mark C. Palmer | Q: "I’ve accepted an offer to lateral to another firm. I’ll be continuing in the same practice area and locale, so I hope to keep some of my clients, current and past. While I’ve watched my colleagues make similar moves, I’m ...

Analog Attorney | Beautiful personalized notecards from moderately priced to obscenely expensive.

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why they pay your bills? Well, yes and no. In many cases, it's less ...

A practical list of how-tos for creating a more caring emotional culture for your firm.

David and Karen Skinner | When you get work out of your head and into a visual system where everyone can see it, your practice will flourish.

Mark C. Palmer | Q: "Now that I’ve opened the floodgates by giving my cell number to clients, what ethics pitfalls might come from texting clients?"