Communications Skills

Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

Analog Attorney | Beautiful personalized notecards from moderately priced to obscenely expensive.

A practical list of how-tos for creating a more caring emotional culture for your firm.

It takes more than a warm hug or a bag of fun-size treats to get past the monster fears we encounter every day.

Jay Harrington | There has never been a better time to stand out through thought leadership because there have never been more unanswered questions due to the rapid pace of change.

Teddy Snyder | Expertise and thought leadership are not the same thing. What is thought leadership? Let’s break it down.

David and Karen Skinner | We asked a group of over 250 legal professionals what they found hardest about working remotely. It boils down to one thing.

With so much uncertainty, it can be hard to know what steps — big or small — will help make your practice strong. These four tactics are a good place to start.

How do you keep up with law firm marketing when the world is turned upside down? Here are our top 20 marketing and business development posts, written during a pandemic.

Despite most people’s desire to avoid them, conflicts are normal. In fact, most conflicts are not even a bad thing and can lead to positive change. Here are four steps for handling conflicts in a positive way.