Client Satisfaction

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.