Managing a Law Firm

Nobody ever thinks a data loss is going to happen to them. But it can, and likely will, happen to you, if you practice long enough — and, sometimes, even if you don’t. Inside of the first two years of my first career as a practicing lawyer, ...

Research-based legal rankings have become annual fixtures in law firm marketing calendars, especially as the main directories' cachet increases. Listings can be a great opportunity to publicize and enhance the reputation of individual lawyers as ...

You knew it had to happen. After years of blogs, hashtags and conferences referencing "The End of Lawyers," "Legal Rebels" and "New Normal," the movement finally became — you’ll excuse the expression — "old school." In February, while ...

As I looked out at the audience while teaching a CLE course recently, I started to wonder how many of them were there because they were interested in the material or because they just needed the credit hours. What were they really doing when ...

Ryan Sullivan has advice on setting boundaries and controlling the tone of your interactions with aggressive clients.

No matter how technologically advanced we are as a society, we still follow a tradition that goes all the way back to the 1600s, when calling cards made their debut. Over the next centuries, calling cards were used to announce the impending ...

In the legal industry, there is much discussion but scant implementation on the issue of client feedback. Research shows that few firms make the attempt to gather client feedback in any meaningful or systematic way. Should law firms be ...

The practice of law is stressful. And complicated. And, at times, frustrating. Legal marketing and business development need not be. Here are a few back-to-basics tips designed to improve your relationships with clients and colleagues.

The firm I work in is Windows-based, just like the vast majority of North American law firms. When our firm upgraded from Windows 98 to Windows XP, I became a much less grumpy techie. Windows XP delivered the holy grail of computing for me — ...

During a recent intake call training session, the COO of a large PI firm in New England bragged, “We convert 90 percent of the cases we want." An hour later, after we played four actual intake call recordings from their office ... nobody was ...