Attorney Client Relations

Jay Harrington | Clients are buying based on a promise you’ll deliver in a high-stakes matter, which is why trust is so vital.

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, it's only natural for some to ponder, "Who loves ya, baby?"

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

I got a handwritten note in the mail the other day from a colleague. We live in the same neighborhood in Chicago, text about 30 times a week, and see each other at least once a month. However, we play Words With Friends with ferocity and two ...

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.

Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...