Columns

Process Improvement Tips | Essential steps to ensure your annual legal fee increases are thoughtful, fair and easy to implement.

Jay Harrington | By breaking your annual BD goals into actionable, bite-sized tasks, you can stay focused, build momentum, and have those small “wins” that keep you motivated.

Teddy Snyder: A new app revises your emails to make you seem human. It does this by creating errors. This does not appear to be a joke.

Meyling Ly Ortiz | The best mentors serve as an experienced sounding board, ask you questions and expand your perspective. Tips on getting the most out of lawyer mentorship programs.

Don't let a broken intake form cost you cases. Mike Barton points to 5 quick things you can do to check your website's accessibility, no programmer required.

MSOs can predict a law firm's anticipated revenue (and potential value) with a level of precision most firms can't match. Brooke Lively explains the shift toward data-driven firm valuation and why it deserves every law firm owner's attention.

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

If you ask most lawyers what productivity looks like, the answer is predictable, says Karen Skinner. More hours. Faster turnaround. More, more, more. But what if better productivity means doing less, not more?

How do you say thank you after a job interview or follow up after a promising client meeting? How do you express appreciation for a mentor’s advice, or thank someone for a solid referral? Gratitude is the coin of the realm when it comes to ...