Eric Magnuson | A written prohibition on the use of consumer AI tools is a sticky note on an unlocked door. It does not prevent entry. Contracts, technical controls, training and enforcement must reinforce the policy.

How do you say thank you after a job interview or follow up after a promising client meeting? How do you express appreciation for a mentor’s advice, or thank someone for a solid referral? Gratitude is the coin of the realm when it comes to taking that extra step to cement a relationship or seal […]

You can get to an agreement much more easily when you master a few modern communication techniques—from in-person angling to virtual camera framing—to create ease and trust across a physical table or a Zoom grid.

Jessica Aries shares two plain-language AI prompts that can audit how visible you are in AI searches and show why more prospects don't convert when they land on your website.

Frederick Shelton and Ayven Dodd: 'The Legal MSO industry is still in its early stages. That means firms are getting the best deals they will ever get — at least the firms that aren't distracted shiny objects while the MSO is taking control over autonomy, culture and the massive payouts at the end.'

Ending workplace bullying doesn't require perfection, says "Surviving Bully Culture" author Andy Regal; it requires accountability. Here are three quick actions law firms can take now to stop it.

Ask the Experts at 2Civility.org: How should I balance priorities when everything for everyone seems to be a “top priority”?

AI skills are more than a productivity trick, says Ernie Svenson. They are the modern replacement for how we store and apply process knowledge. Here's how custom skills reinvent SOPs for your law firm's daily workflows.

Teddy Snyder | More effective communication with clients starts with understanding you know too much.

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby Boomers. It's not about you. One of the most important things you can do when communicating — whatever the medium — is to consider the preferred communication style of your audience. Adjust your format, style and tone to best fit the situation. The preferences of your recipient trump yours.