Attorney Client Relations

Is “trusted advisor” really the one and only success route for an attorney? The author argues that there are — and have always been — three different types of client relationships and three other sustainable models for professionals ...

We like to believe that if we do everything well, our clients will always love us, it's just not true. Here are 10 steps to soothe an angry client.

No one likes to pay bills. Even when the service or product we are paying for, such as attorney fees, is way more valuable than the actual dollar amount on the invoice, we humans just hate to see the money out the door. For instance, ...

Advice on setting your annual billable rate increase — and how to tell your clients.

Jay Harrington | One great way to add value for business clients is having a Q4 “off the clock” meeting to discuss the coming year.

Jay Harrington | When it comes to building your practice, specificity is your roadmap, and action is your vehicle. The Specificity Funnel gives you both.

Nuts-and-bolts reminders for running a successful law practice from Peggy Gruenke and Alan Klevan.

Jay Harrington | Clients are buying based on a promise you’ll deliver in a high-stakes matter, which is why trust is so vital.

Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.

Sally Schmidt | The service you provide is every bit as important as the services you provide.