Client Satisfaction

Jay Harrington | New opportunities arise when you’re in the right place, at the right time, and in front of the right people. The challenge is knowing when, where and who is “right.”

Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync

Jay Harrington | Unscalable actions often form the secret sauce of successful ventures in all industries.

Jay Harrington | Let's dive into some timeless truths that govern the world of law firms.

Nothing But the Ruth | Lessons from “The Time to Win: Exceed Customers’ Need for Speed.”

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Sally Schmidt | Turning satisfied clients into loyal clients will make your practice more profitable and enjoyable.

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.