Client Satisfaction

Jay Harrington | Let's dive into some timeless truths that govern the world of law firms.

Nothing But the Ruth | Lessons from “The Time to Win: Exceed Customers’ Need for Speed.”

Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Sally Schmidt | Turning satisfied clients into loyal clients will make your practice more profitable and enjoyable.

Sally Schmidt | As I reflect back on our many home-building experiences, it’s funny how closely they resemble experiences clients face with law firms. These takeaways may help you deliver a better client journey.

We can't alleviate all the stressors felt by our clients in the course of their legal matters, but when lawyers, law firms and clients work together, the stress can be reduced and effectively managed.

Bruce Hennes | Why we instituted a premium for helping clients outside normal work hours.

Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.

Sally Schmidt | Remember that people’s impressions are based on their experiences with you more than on your words.