Managing a Law Firm

Not Just for Solos: Seven Startup Tips

In a few months, I will celebrate my third anniversary as a solo practitioner. Without question, this experience has been the most rewarding of my nearly 16 years practicing labor and employment law. In reflecting on this arbitrary milestone, I ...

Russell Adler - July 2, 2015
Three Need-To-Knows About Website Legal Agreements

Before you fire those agreements off to your client in an email, there are some key questions to ask.

Brian Powers - June 30, 2015
client service
It’s Complicated: Respect Client Schedules and Language Needs

In "Accommodating Clients with Special Needs," we talked about steps you can take to provide superior service to older adults and people with disabilities. But "special needs" can also apply to clients who are full-time caregivers or busy ...

Mary Lokensgard - June 29, 2015
setting fees
The Best Pricing Advice I Ever Received

Sometimes the most profound lessons arise from the simplest of exchanges. So it was for a young Jordan Furlong in the early days of his career as an adventurous service provider. He says the best pricing advice he ever received came from an ...

Jordan Furlong - June 25, 2015
lawyer at laptop Outlook quick steps
Five Quick Steps to Auto-Handle Email in Outlook

If you're using one of the Ribbon versions of Microsoft Outlook, you've probably overlooked one feature right on the Home tab: Quick Steps. Quick Steps are like macros — they string together several actions and make them all accessible with one ...

Deborah Savadra - June 19, 2015
Digital Dictation
Be More Productive with Digital Dictation 

In "Getting Things Done," productivity guru David Allen says dictation is one way to get what's in your head out, and make it useable. I agree. Dictation can help get more stuff done with less effort. Especially when it's not just “documents” ...

Andrea Cannavina - June 17, 2015
client service
Accommodating Clients with Special Needs

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by making the process as predictable ...

Mary Lokensgard - June 15, 2015
Sharing Bad News with the Office

No one likes to deliver bad news. But things happen, and when they do it's important to let those around you know. In your law office, failing to share bad news at the appropriate time can lead to rumor and innuendo, as well as loss of morale ...

Wendy Werner - June 4, 2015
client service
Caring for Clients: When a Lawyer Isn’t Enough

Clients bring issues to you every day that aren’t, strictly speaking, legal issues. Maybe your business client needs a new accountant because the last one got her sued. Or your litigation client is so distraught he can’t work with you (or anyone ...

Mary Lokensgard - June 2, 2015
Well Said in a speech bubble
How to Stimulate Referrals from Every Matter

It's not that we want to put words in your mouth. But it has come to our attention that sometimes people struggle with what to say when they ask for work, or try to deliver a specific business development (sales!) message. Business ...

Mike O'Horo - June 1, 2015
envelope

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