Managing a Law Firm

Before you fire those agreements off to your client in an email, there are some key questions to ask.

In "Accommodating Clients with Special Needs," we talked about steps you can take to provide superior service to older adults and people with disabilities. But "special needs" can also apply to clients who are full-time caregivers or busy ...

Sometimes the most profound lessons arise from the simplest of exchanges. So it was for a young Jordan Furlong in the early days of his career as an adventurous service provider. He says the best pricing advice he ever received came from an ...

If you're using one of the Ribbon versions of Microsoft Outlook, you've probably overlooked one feature right on the Home tab: Quick Steps. Quick Steps are like macros — they string together several actions and make them all accessible with one ...

In "Getting Things Done," productivity guru David Allen says dictation is one way to get what's in your head out, and make it useable. I agree. Dictation can help get more stuff done with less effort. Especially when it's not just “documents” ...

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by making the process as predictable ...

No one likes to deliver bad news. But things happen, and when they do it's important to let those around you know. In your law office, failing to share bad news at the appropriate time can lead to rumor and innuendo, as well as loss of morale ...

Clients bring issues to you every day that aren’t, strictly speaking, legal issues. Maybe your business client needs a new accountant because the last one got her sued. Or your litigation client is so distraught he can’t work with you (or anyone ...

It's not that we want to put words in your mouth. But it has come to our attention that sometimes people struggle with what to say when they ask for work, or try to deliver a specific business development (sales!) message. Business ...