When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by making the process as predictable ...
Mary Lokensgard - June 15, 2015
No one likes to deliver bad news. But things happen, and when they do it's important to let those around you know. In your law office, failing to share bad news at the appropriate time can lead to rumor and innuendo, as well as loss of morale ...
Wendy Werner - June 4, 2015 Clients bring issues to you every day that aren’t, strictly speaking, legal issues. Maybe your business client needs a new accountant because the last one got her sued. Or your litigation client is so distraught he can’t work with you (or anyone ...
Mary Lokensgard - June 2, 2015
It's not that we want to put words in your mouth. But it has come to our attention that sometimes people struggle with what to say when they ask for work, or try to deliver a specific business development (sales!) message. Business ...
Mike O'Horo - June 1, 2015Merlin Mann, inventor of "inbox zero," says his philosophy for effectively managing email isn't about a number — it's about getting your head out of your inbox and on to other, more fruitful things. For this month's Friday 5+ Tech Tips, we asked ...
The Editors - May 29, 2015
Legal research has come a long way in the digital era. Today’s attorneys have access to a wealth of previously unavailable research tools, and the ability to streamline and automate large chunks of the legal research process. Two fast-rising ...
Joshua Lenon - May 28, 2015
Fitness, according to Merriam-Webster, is “the quality or state of being fit.” So what, then, is “fit”? Therein lies the key to true fitness. As Merriam-Webster explains, “fit” means “sound physically and mentally.” Here are five ways to build ...
Jamie Spannhake - May 22, 2015 “I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right. Your clients expect you to do your ...
Mary Lokensgard - May 21, 2015
An important client texts you for advice on a critical decision, apologizing that circumstances don’t permit a better means of communication. You can’t see or hear each other, and time is of the essence. The decision can’t be deferred. A poor ...
Marc Lauritsen - May 19, 2015
She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won't stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to hear what Mary wanted to say. She was pretty ...
Otto Sorts - May 13, 2015
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