Managing a Law Firm

As I looked out at the audience while teaching a CLE course recently, I started to wonder how many of them were there because they were interested in the material or because they just needed the credit hours. What were they really doing when ...

Ryan Sullivan has advice on setting boundaries and controlling the tone of your interactions with aggressive clients.

No matter how technologically advanced we are as a society, we still follow a tradition that goes all the way back to the 1600s, when calling cards made their debut. Over the next centuries, calling cards were used to announce the impending ...

In the legal industry, there is much discussion but scant implementation on the issue of client feedback. Research shows that few firms make the attempt to gather client feedback in any meaningful or systematic way. Should law firms be ...

The practice of law is stressful. And complicated. And, at times, frustrating. Legal marketing and business development need not be. Here are a few back-to-basics tips designed to improve your relationships with clients and colleagues.

The firm I work in is Windows-based, just like the vast majority of North American law firms. When our firm upgraded from Windows 98 to Windows XP, I became a much less grumpy techie. Windows XP delivered the holy grail of computing for me — ...

During a recent intake call training session, the COO of a large PI firm in New England bragged, “We convert 90 percent of the cases we want." An hour later, after we played four actual intake call recordings from their office ... nobody was ...

My last post on managing aggressive clients discussed the importance of your "first response." Now we forge bravely ahead to using your physical environment to your advantage. Aggressive clients need to know that while they are under your roof, ...

When stalking canonical monsters, you get to pack light. For the most part, there’s only the one item you’ll need to finish the job, assuming you can get close enough, and can maintain your nerve. If you’re going to do a werewolf, you need a ...

When it's time to get serious about creating a strategic plan for your law practice, you can easily become mired in budget details, PowerPoints and politics. To get where you want to go, though, you need to set aside the noise and minutiae ...