Managing a Law Firm

I sat in court recently listening as the plaintiff’s monotonous lawyer droned on about trivial irrelevancies. I watched the judge pretend to pay attention while most likely checking his Twitter feed. The few others in the room nodded off ...

A shocking number of ethics complaints stem from a very simple problem: lawyers not communicating with their clients. Clients pay for our time and effort, and they deserve to hear from us. Plus, our ethical obligations require that we be in ...

It was a 40-timekeeper firm with four name partners. For a long time, a senior partner had been giving his top clients massive volume discounts on top of rate discounts, and then staffing his matters with only the most senior staff. He racked up ...

By now most everyone is familiar with the “Bring Your Own Device,” or BYOD, trend—meaning the proliferation of lawyer- and staff-owned personal mobile devices used for firm business. But apart from being the latest buzzword, BYOD has ...

Your clients have been talking about you since well before Al ... I mean Sir Tim ... brought us the global tubes. But the Internet continues to change the way those conversations spread. Admittedly, the process that people use to choose toasters ...

What do marketers mean when they say things like "mobile ready" or "mobile is the first screen"? And is this something that's really going to help you get more clients? Avvo's Sachin Bhatia is speaking on "Mobile Marketing Best Practices" at the ...

Who are these “enterprising lawyers”? They're easy to spot. Just look for the more engaged and happier lawyers. Deeply invested in the power of the work they do for their clients, they have ample interests beyond the practice of law. You ...

A long time ago, in a life far away—November 2012—I wrote a Dropbox 101 post for Attorney at Work. Commenter Jeffrey Brandt suggested a "Dropbox 102" version to address security issues with sharing data in the cloud. It was a good suggestion, so ...

"Question: We’re moving to new offices in a couple of months. Some say this is a 'marketing opportunity.' I say it’s just important to let people know about our new address and contact information, but we don’t need to spend a lot of money on an ...

After much shameless begging, unopened gift bottles of wine and several used game certificates for Dave and Buster’s, I have finally succumbed to writing a monthly column for Attorney at Work, which will replace the random collection of posts I ...