MICROSOFT OUTLOOK QUICK TIPS

Redirect Email Replies in Outlook

Video: A quick tip for automatically directing replies to other people.

By Deborah Savadra

Want to make sure other people receive email replies instead of, or in addition to you? Quick trick to redirect email replies in Outlook.

If you want to ensure that other people receive email replies instead of — or in addition to — you, here’s a qWant to make sure other people receive email replies instead of, or in addition to you? Quick trick to redirect email replies in Outlook.

If you want to ensure that other people receive email replies instead of — or in addition to — you, here’s a quick trick to redirect mail in Outlook and make that happen.

If you’ve ever sent an email for which you wanted, even needed, to have replies go to someone other than to you, you’ve probably been pretty frustrated. No matter how crystal-clear you are about who needs to get the reply, at least 8 out of 10 people are going to be too distracted (or whatever) to follow your instructions. Instead, they’re just going to hit Reply and get on with their day.

Instead of being frustrated, maneuver around their distraction by modifying the Reply-To: address on your outgoing message.

Additionally, you can configure settings for sending replies to specific contacts, ensuring better control over your email communications.

It’s Easy to Redirect Email Replies

Before you hit the send button on that outgoing email, do this: Click forward on the messages you want to include in your communication.

  • Go to the Options tab and click Direct Replies To. Under Delivery Options, you’ll see a field called “Have replies sent to” with a checked box on the left and a Select Names … button on the right.
  • Click the Select Names button. Pick up the correct entry from your address book, or just type the email address directly into the field. Notice you can have more than one name in the Direct Replies To field. If needed, delete any incorrect names from the list.

If you’re waiting on a response others need to receive too, this will allow them to get that email reply directly — at the same time you do.

This means you don’t have to remember to forward that email reply to everyone yourself. Ensure that copies of forwarded messages are kept for your records.

Then, when your email recipient distractedly hits Reply, their To: field will automatically populate with the email addresses you put into the Direct Replies To field, ensuring the reply goes to the original sender and any other specified recipients.

If you want to forward multiple messages, select them and use the Forward feature to streamline the process.

Redirected Replies

Redirected replies let you send replies to a different email address than the original sender. This is super useful when you want to send an email but want the replies to go to someone else. In Outlook you can set this up so that replies go to the intended recipient. By redirecting replies you can simplify communication and make sure the right person gets the info without the hassle.

Setting Up Redirected Replies

To set up redirected replies in Outlook follow these steps:

  1. Open the email you want to send.
  2. Click on the Options tab in the ribbon.
  3. Click on Direct Replies To in the More Options group.
  4. Enter the email address you want replies to go to.
  5. Click OK.

Alternatively you can also set this up in the Properties dialog box. To do this:

  1. Open the email you want to send.
  2. Click on the File tab in the ribbon.
  3. Click on Properties in the Info group.
  4. In the Properties dialog box click on the Delivery Options button.
  5. In the Have Replies Sent to Contacts field enter the email address you want replies to go to.
  6. Click OK.

By following these steps you can ensure replies go to the right address.

Managing and Troubleshooting Redirected Replies

If you have issues with redirected replies try:

  1. Check the email address: Make sure the email address is correct and valid.
  2. Check the recipient’s email settings: Make sure the recipient can receive redirected replies.
  3. Check the email client: Is your email client supporting redirected replies?

To manage redirected replies you can:

  1. Use the Inbox Rules feature in Outlook to create rules for redirected replies.
  2. Use the Address Book to manage the email addresses of people you want to receive redirected replies.
  3. Use the Search feature to find and manage redirected replies.

These tips will help you manage and troubleshoot any issues with redirected replies.

Best Practices for Redirected Replies

Here are some best practices for using redirected replies:

  1. Use redirected replies sparingly: Only use redirected replies when you need to, it can confuse the recipient.
  2. Communicate the redirect: Tell the recipient their replies will be sent to a different email address.
  3. Use a clear subject line: Use a clear and concise subject line so the recipient knows what the email is about.
  4. Use a professional tone: Use a professional tone so the recipient takes the email seriously.

By following these best practices you can use redirected replies effectively.

Advanced Redirected Reply Techniques

Here are some advanced techniques:

Analytics: Track the performance of redirected replies.

Conditional formatting: Highlight the email address of the person who will receive the redirected replies.

Email templates: Use email templates to create standardised emails with redirected replies.

Automation: Automate the process of sending redirected replies.

Click here to read more of Deborah’s Microsoft Office tips.

You might also like “Declutter Your Email Inbox — Tips from the Practice Management Pros.”

Illustration ©iStockPhoto.com

Categories: Email Management, Lawyer Tech Tips, Legal Technology, Videos
Originally published February 24, 2023
Last updated October 23, 2024
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Deborah Savadra Deborah Savadra

Deborah Savadra spends a lot of her time explaining technology to lawyers, mostly as editor and chief blogger at Legal Office Guru, which features Microsoft Office video tutorials and other content especially for legal professionals. Watch her quick tips videos here, and follow her on Twitter @legalofficeguru.

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