Managing

Referral Madness! Stay on Top of Staying in Touch

By | Mar.23.17 | Business Development, Client Relations, Daily Dispatch, Managing, Relationships

managing

This is something old-school lawyers say a lot: “Your best sources of referrals are your existing clients.”

And, for word-of-mouth, referral-based law firms, it’s probably true that referrals from other lawyers or from existing clients are 1-2.

However, your existing clients will only remain good referral sources if you determine to stay in contact with them, making your desire for receiving their referrals known — and not in some indirect way, either.

Make Excuses to Contact Your Existing Clients

If you don’t have an effective way to stay in touch with your existing clients, outside of required case updates or asking them for money, there are a plethora of options to choose from, including:

  • Sending a regular e-newsletter.
  • Starting a blog.
  • Establishing social media accounts and posting your blog posts there.
  • Starting a pet grooming business on the side … oh, sorry, that was a different list.

Of course, it’s not just existing clients who can make referrals. In fact, I bet you’ve got a hell of a lot of other potential referral sources, many of whom you’re probably neglecting or refusing to access — including those folks who never became clients.

Don’t Forget About the Leads That Didn’t Convert

Just because a potential client doesn’t sign on the dotted line right away, that does not mean an attorney-client relationship is foreclosed forever. Sometimes, things come back around in the most unexpected ways, if you give them a chance to.

Not only may those potential clients actualize at some later time, they may have referrals for you as well. It’s more likely that they will pass leads along if your initial engagement with them is professional, and if you continue to stay in contact over time.

This Is How We Do It

The key to staying on top of staying in touch? Build out your contact lists. If you want to get real technical, you can create specifically targeted lists of contacts. For example:

  • Existing clients
  • Leads that never converted
  • Attorney referrers
  • People who make you cookies when you do nice things for them, etc.

Broadcast to your lists using e-newsletters or email alerts. Amass social media followers and post regularly in your specialty. Every chance you give yourself to communicate in a professional setting is another opportunity to remind someone of what you do for a living, and to get them thinking about how they themselves, or someone they know, may need your services.

You never know when a specific need will arise, so it’s imperative to present yourself as a solution at regular intervals.

Read “Shake Your Moneymaker: Get Paid in 2017” for more tips on making more money this year that don’t require an accounting degree. 

Jared Correia is CEO of Red Cave Law Firm Consulting, which offers subscription-based law firm business management consulting and technology services for solo and small law firms. Red Cave also works with legal institutions and legal-facing corporations to develop programming and content. A former practicing attorney, Jared is a popular presenter and regular contributor to legal publications (including his "Managing" column for Attorney at Work). He is the author of the ABA book "Twitter in One Hour for Lawyers," hosts the Legal Toolkit podcast, and teaches for Concord Law School, Suffolk University Law School and Solo Practice University. He loves James Taylor, but respects Ron Swanson.

Illustration ©iStockPhoto.com

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