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orgaimi law firm client intelligence

Orgaimi Founder Paul Giedraitis: Understanding the Value of Client Intelligence

For a recent "Reinventing Professionals" podcast, Ari Kaplan spoke with Orgaimi Founder Paul Giedraitis. Here are highlights.

Ari Kaplan - August 18, 2022
upset client

Dealing With an Upset Client

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. Research ...

Sally J. Schmidt - June 12, 2022
Client with lion head Angry Client

Calming Down an Angry Client

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

Merrilyn Astin Tarlton - May 28, 2022
client email

4 Tips to Help Junior Lawyers Effectively Communicate via Email With Clients

Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

Zana Tomich - April 5, 2022
Dog with heart on lapel caring customer service

Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2022
clearbrief

Clearbrief CEO Jacqueline Schafer: Transforming Written Legal Arguments With AI

For a recent "Reinventing Professionals" podcast, Ari Kaplan spoke with Jackie Schafer, founder and CEO of Clearbrief. Here are highlights.

Ari Kaplan - July 22, 2021
Job Hunting

Job Hunting? Say Thank You to Stand Out

I always emphasize the importance of remaining optimistic when coaching lawyers on the topic of job hunting. And, lawyers being lawyers, I always need to provide some reason why they should remain upbeat. I have a simple answer: The job market ...

Roy S. Ginsburg - February 28, 2021
say thank you

There’s Power in a Little Thank You

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Cindy McGovern - February 1, 2021
benefits of traveling

Why Travel Makes You a Better Lawyer

Teddy Snyder | Travel exercises the part of the brain that lets you appreciate the differences among us.

Theda C. Snyder - December 16, 2020
Win-win handling conflicts

Handling Conflicts With Your Colleagues

Despite most people’s desire to avoid them, conflicts are normal. In fact, most conflicts are not even a bad thing and can lead to positive change. Here are four steps for handling conflicts in a positive way.

Shawn Healy - November 3, 2020
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