Zana Tomich | Before you become an expert in the practice of law, you can (and should) become an expert in client service.

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

For a recent "Reinventing Professionals" podcast, Ari Kaplan spoke with Jackie Schafer, founder and CEO of Clearbrief. Here are highlights.

I always emphasize the importance of remaining optimistic when coaching lawyers on the topic of job hunting. And, lawyers being lawyers, I always need to provide some reason why they should remain upbeat. I have a simple answer: The job market ...

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Teddy Snyder | Travel exercises the part of the brain that lets you appreciate the differences among us.

Despite most people’s desire to avoid them, conflicts are normal. In fact, most conflicts are not even a bad thing and can lead to positive change. Here are four steps for handling conflicts in a positive way.

Carson Tate | To build strong, authentic relationships in this new world of work, use the Platinum Rule, identify your colleagues’ workstyles, and tailor your communication to co-workers’ preferences.

For a recent "Reinventing Professionals" podcast, Ari Kaplan spoke with Rich Robinson, Director of Legal Operations and Litigation Support for Toyota Legal One. Here are the highlights.

Eric Farber, attorney and author of the bestseller "Culture For All," says law firms must get rid of the caste system that makes staff feel replaceable.