Sign up for our free newsletter.
To grow your law practice, you have to get more clients, right? But is that really the best growth strategy? Not necessarily. For many law firms, the right strategy is to get better, not bigger. Pursuing growth — more clients, more billable hours, more staff — for growth’s sake is often counterproductive. Good growth — sustainable, manageable, profitable, enjoyable — requires a different approach.
There is good growth and there is bad growth. Any knowledge-based service professional has experienced the anguish, stress and distraction caused by a difficult client. For some, a difficult client is one that is unreasonably demanding. For others, it’s a client that always pushes back on fees. You may not even be aware of the problems that particular clients are causing if they act one way with you and another with your associates and staff. While there will always be difficult clients, the key is to limit their impact on your firm or practice. If you have too many of the wrong type of clients, you may experience growth, but of the wrong variety.
Because bad growth can occur rapidly and unexpectedly, you might not realize you are on a bad growth trajectory until it’s too late. The realization may only come after profit margins begin to slip, or key personnel jump ship. That’s why it’s important to continually stop and assess your client mix. Rather than taking on whatever work comes in the door, lawyers and law firms should strategically determine the type of clients they enjoy working with and the type of work that is interesting and profitable. If parameters are set in advance, it makes it much easier to turn away work that is not the right fit. An ad hoc approach to business development leads to bad growth. A more thoughtful one results in good growth.
Beyond being more selective and thoughtful in developing new client relationships, good growth can be fueled by pruning an existing client base. Difficult clients can suck up all the oxygen in a room, consuming the energy and focus of a firm and its lawyers. The squeaky wheel gets the grease, so to speak. Consequently, good clients feel neglected and leave, or at least pull back. That’s why it’s critical to carefully, responsibly and judiciously part ways with difficult clients. It’s much better to “shrink” and marshal resources around good client relationships that hold future promise.
Being more mindful about the type of work, not just the amount of work, that you and your law firm develop is a fundamental building block of good growth. That means that to grow, it may be necessary to shrink.
Jay Harrington is co-founder of Harrington Communications, where he leads the agency’s Brand Strategy, Content Creation and Client Service teams. He also writes weekly dispatches on the agency’s blog, Simply Stated. Previously, Jay was a commercial litigator and corporate bankruptcy attorney at Skadden, Arps, Slate, Meagher & Flom and Foley & Lardner. He has an undergraduate degree in journalism and earned his law degree from the University of Michigan Law School.
Practical advice for building a more profitable practice. Almost every lawyer wants to command higher rates and attract more clients. But many are stuck perusing ineffective strategies. Others don’t even know where to start. In his new book, lawyer-turned-legal marketer Jay Harrington lays out a path for lawyers to build a profitable practice.
Sign up for our free newsletter.
Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.January 7, 2019 0 0 0