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Client Service

Client going through grief client trauma

Traumatized Clients: How to Recognize and Respond to Client Trauma

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

Laura Dale - August 10, 2020
Client with lion head Angry Client

Calming Down an Angry Client

You know the scenario. It’s the end of the day. The phone rings and you pick it up knowing you really shouldn't. You should just let it go to voicemail, pack up your laptop and go home. “What the bleep is this?” are the first words you ...

Merrilyn Astin Tarlton - July 15, 2020
Lawyer upgrading client communications

Tips to Upgrade Client Communications During the Coronavirus Crisis

Content fatigue is a real thing in good times and in bad. Try Julie Savarino's pointers on making sure your communications are well received.

Julie Savarino - June 9, 2020
sketching out plan for Client Centered

How I’m Using Client-Centered Design in My Law Firm

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

Robert Theofanis - May 28, 2020
Lawyer with face mask COVID

COVID-19 Impacts for Solo and Small Firm Lawyers: Beyond Remote Work

Roy Ginsburg | There is much more to this COVID-19 situation than remote work. If you practice in the solo and small firm world, here’s my take on a few other important things to consider in the pandemic age.

Roy S. Ginsburg - April 2, 2020
Question marks on table legal brand marketing

Build Trust and Add Value Through Legal Marketing: Principles to Follow During the COVID-19 Crisis

Things are changing so rapidly that we can’t lose sight of the need to adapt our marketing strategies. Here are Jay Harrington's legal marketing principles to keep in mind during the COVID-19 pandemic.

Jay Harrington - March 25, 2020
Dog with heart on lapel caring customer service

Ways to Show Clients You Care

Straight from the heart: Client care advice from Ruth Carter, Bull Garlington, Jay Harrington, Will Hornsby, Susan Kostal, Steve Nelson, Mark Palmer, Teddy Snyder, Jamie Spannhake and Megan Zavieh.

Joan Feldman - February 14, 2020
Economic Uncertainty Is Changing Clients' Expectations

Economic Uncertainty Is Changing Clients’ Expectations

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Michael Rynowecer - August 20, 2019
project management tame client service beast

Use Project Management to Tame the Client Service Beast

Learning project management skills not only makes your life easier, but your clients may demand it — if they haven’t already.

Laura Ernde - August 1, 2019
Lawyer looking at a successful law practice

What’s Working for Your Practice? Everything – or Just You?

Ready to get on track to a successful practice and happier life? Check out Attorney at Work's latest e-guide, by Dustin Cole.

Dustin Cole - March 29, 2019