Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.
David Skinner and Karen Skinner - March 5, 2024Employment lawyer Faye Riva Cohen outlines signs your client may be a victim of quiet firing and bullying, along with ways to help.
Faye Riva Cohen - February 26, 2024Sally Schmidt | The service you provide is every bit as important as the services you provide.
Sally J. Schmidt - February 22, 2024Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.
David Skinner and Karen Skinner - February 9, 2024Your clients may not be as enthusiastic about your tech as you are. Here's how to stay in sync
Rachel Bailey - January 10, 2024What are we talking about when we say "client service excellence"? I call them the three Cs: curiosity, communication and conscientiousness.
Zana Tomich - November 2, 2023Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.
Margaret Klaw - May 24, 2023Chris DeMatteo | Good phone call protocol keeps prospects from calling the next firm — especially if you stick to the script!
Chris DeMatteo - April 7, 2023There's nothing like in-person interaction to help build client relationships. From setup to follow-up, strategies for making the most of a client visit.
Sally J. Schmidt - February 24, 2023Lawyers often resist the idea of conducting client satisfaction surveys: They don't believe people will be honest unless they have complete anonymity, and they don't believe clients will take the time to complete the survey. It's true, many will ...
Ray Gross - February 20, 2023Sign up for our free newsletter.