Columns

How do you say thank you after a job interview or follow up after a promising client meeting? How do you express appreciation for a mentor’s advice, or thank someone for a solid referral? Gratitude is the coin of the realm when it comes to ...

Ask the Experts at 2Civility.org: Mark C. Palmer tackles ethis questions about AI and legal billing practices.

Jamie Spannhake | We know the negative effects of missing out on big things during the pandemic. But there are a lot of smaller things we miss too, which adds to the anxiety we’ve felt. Here are five.

Jay Harrington | Let's face it, many legal blog posts are easy to ignore. Here's a structure for writing posts that are simple, skimmable — and readable.

Gene Commander | Strategies for leveraging AI for growth, talent development, and improved client service.

Jay Harrington | I experimented with all kinds of productivity “hacks” and most were more trouble than they were worth.

Wendy Merrill | The sweep-it-under-the-rug attitude may seem to keep issues at bay, but avoidance creates fertile ground for festering feelings.

Get To the Point recommends three ways to honor Peter Mark Roget, not just on his birthday but every day you write.

Discover how to implement agile law in your practice. Learn 5 practical strategies for a lean, efficient law firm. Improve client satisfaction and streamline operations.

There's nothing like meeting in person to help build client relationships. From setup to follow-up, tips for making the most of a client visit.