Communicating

Do your clients and colleagues a favor and check out these five things to stop doing with emails.

Gina Rubel says if your firm has an existing plan, it's time to activate your crisis management team. If your firm does not have a crisis plan in place, this outbreak should be the impetus you need to develop one.

Usually, we use the terms “attorney” and “lawyer” interchangeably, and there’s nothing wrong with that. But is there really a difference between the words?

The general grammar rule is to use “who” to refer to people and “which” to refer back to inanimate objects. The possessive form of “who” is “whose” but there is no possessive form for “which.” The result is that writers must choose between a ...

Kim Lozano says writing well means learning to rewrite well. First, step away.

Law firm workflow is easily stymied by breakdowns in processes and communications. The first step to solving bottlenecks is to identify the problems.

Take advantage of Find and Replace as part of the last once-over for that important letter, contract or brief.

There are times when apologizing is absolutely necessary. Here are tips to make sure you don’t bungle your next “I’m sorry.”

Using jargon can alienate outsiders, including judges. But is there ever a good reason to use it?

Parties frequently use terms incorrectly, and that leads to miscommunication.