“Ideation,” “drill down,” “ping back,” “think outside the box.” These are words and phrases that end-of-year surveys included among the most annoying and meaningless business jargon. There’s another term that should be on these lists but isn’t. Let’s change that. Can we band together to banish the use of “online brochure” as a term to describe law firm websites?

Jay Harrington | Many of this year’s new associate attorneys are working from home, without the traditional safety nets. Here are 10 tips for coping with stress and staying resilient.

Are you sending mixed messages by saying one thing and doing another? Can you tell when people are trustworthy, bored, anxious or interested by the way they sit or how they look at you? So far in this series on body language, we've looked at ways you can use it to put clients at ease and ways to interpret body language in court.

If you were to believe everything being written about legal services today, you might think lawyer-client relationships have boiled down to one thing: pricing. Yet in my conversations with clients, fees rarely are the first thing mentioned or the most important factor used to evaluate relationships with outside counsel. Now don’t get me wrong. All clients are cost-conscious, particularly these days. READ MORE

Back in the day when I was a young and naive pup, I didn’t pay much attention to how my email was set up. I’d sometimes be surprised by a little pop-up that accompanied an email I'd just opened in Microsoft Outlook, asking me to please confirm receiving and reading that email: aka a "read receipt."

Tom Lambotte | Yes, you can edit messages in Slack, and other simple tips to help your team be more efficient.

Email is merely information transmitted via the cloud—and all lawyers routinely send confidential messages and attachments via email. It’s how business has been done since Marty McFly hopped in the DeLorean. But today the FBI is warning lawyers that they are prime hacker targets, so it's an ideal time to revisit your email security precautions.

Shifting your perspective can elevate your mood and bring you to new creative solutions.

Trellis legal analytics | Keeping up on the litigation landscape with AI-powered legal analytics can help cultivate productive and meaningful client relationships.

Whenever you spend a bunch of time with a group of people (like your family … ahem), you’re bound to become annoyed with them, at least some of the time. I have worked closely with solo and small firm lawyers for years now and I need an outlet, frankly. I can limit screen time for my kids if they piss me off, but there’s nothing I can do when trying to change the tactics of certain wayward lawyers — save for moral suasion, of which this writing is a part. As always, the idea is not solely to critique and cajole but to find a better way forward.