You At Work

Unhappy clients often choose to file ethics complaints against their poor-performing lawyers. What leads to their unhappiness? It may come as a surprise, but most ethics complaints are not about incompetence. Instead, most complaints revolve ...

Analysis of a new report on $19.6 billion of approved legal department invoices reveals that to maximize firm profits, partners should focus on developing and retaining senior associates and providing clients with services in multiple practice ...

I'll begin by pulling the Band-Aid off quickly: After 15 years, I'm leaving the e-discovery space. For those who know me, this will come as a really big surprise — especially given my longtime social media moniker "eDiscovery Gold.” In truth, ...

Having your own clients and business has long been characterized as “critical” for lawyers in firms of any size. Now that’s elevated to the survival level. The days of paternalistic law firms maintaining client-less lawyers at their long-time ...

If you're a word nerd, the use of "whisky" and "whiskey" in my recent post, "How to Order Whisky for Your Boss — Like a Boss" may have given you an aneurysm. I feel ya. But it was all well and proper as those are separate spirits, not the same ...

Your legal career comes down to a choice between two paths. One feels safe, the other fraught with risk. One requires conformity, the other originality. One leads away from fear, the other straight toward it. Building a successful personal brand ...

When we talk about generational issues — and we do that frequently — we tend to focus on millennials. That’s only natural because we depend on them to carry law firms into the future. But we also need to pay close attention to baby boomers, the ...

You’re at Fancy Restaurant with Super Important Client and the senior partner. There are three forks, two spoons, four glasses and a tiny little dish with a tiny little knife that you assume is for the table elf. You’re reading the menu, ...

I have always considered myself an introvert. I always admire those individuals who show no restraint as their laughter booms across the room, or who talk excitedly to someone they have just met. But, alas, that has never been me. As such, I ...

It’s only been about six weeks since you made your New Year’s resolutions. Perhaps you are doing great. Perhaps your motivation is waning. Or maybe you're just not as far along as you'd planned. Wherever you stand in relation to your ...