Communications Skills

With so much uncertainty, it can be hard to know what steps — big or small — will help make your practice strong. These four tactics are a good place to start.

How do you keep up with law firm marketing when the world is turned upside down? Here are our top 20 marketing and business development posts, written during a pandemic.

Despite most people’s desire to avoid them, conflicts are normal. In fact, most conflicts are not even a bad thing and can lead to positive change. Here are four steps for handling conflicts in a positive way.

Video | Of all the Microsoft Office applications in law offices, Outlook is hands-down the most frequently used. After all, who doesn’t need to handle email every day? Here are four features that trip up even seasoned Microsoft Outlook users.

I wanted to learn what other attorneys are doing to weather this storm, so I created a quick survey. Here are some of the responses.

Introverts were born for social distancing. Still, there are plenty of challenges. Read Ruth Carter's ways to stay productive during COVID-19.

Marsha Hunter | Honing your public speaking skills for remote meetings is crucial at a time when so many important decisions are being made without face-to-face, in-the-room-together interactions.

Do your clients and colleagues a favor and check out these five things to stop doing with emails.

Panelists have an obligation to educate and to entertain. Try Ruth Carter's list of dos and don'ts to keep your presentations from boring the audience.

Happy National Grammar Day! Here are some exercises from Susan Kostal that will strengthen your writing and editing skills.