Client Satisfaction

Lawmatics Client Intake Checklist | The client intake process is one of the most time-consuming parts of being a lawyer. Here's how to streamline the process.

Sally Schmidt | Keeping clients when your firm is changing is a tricky business and involves a lot of reassurance — not just for them, but for you too.

Simply saying “thank you” can go a long way toward improving morale, retaining valuable staff members and keeping your clients coming back.

Free Webinar | How can law practices ensure growth by increasing their revenues and expanding their client bases?

Mark Homer | Online reviews are crucial to your referral business. Here's how to jumpstart asking for reviews and create a process that makes it simple for clients.

Family lawyers often are “first responders” to victims of family conflict. Here's attorney Laura Dale's advice on common signs of client trauma and ways to respond.

A critical aspect of any firm's marketing strategy is understanding how you are perceived by clients. Interviews with your most important clients' key decision-makers will give you that information and more.

Robert Theofanis shares an example of putting clients' needs first. It's the little details that can set your firm apart from the pack.

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.