Client Service

Things are changing so rapidly that we can’t lose sight of the need to adapt our marketing strategies. Here are Jay Harrington's legal marketing principles to keep in mind during the COVID-19 pandemic.

Michael Rynowecer says meeting these new expectations means the difference between getting hired and not. Here are changes having the most impact on law firms.

Learning project management skills not only makes your life easier, but your clients may demand it — if they haven’t already.

Ready to get on track to a successful practice and happier life? Check out Attorney at Work's latest e-guide, by Dustin Cole.

The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.

In the first meeting, you set the stage for how you intend to interact with the client and what the client can expect from you.

Lessons in the art of making meaningful personal connections from Ruby's Customer Happiness Team.

Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.

Margaret Atwood, the author of “The Handmaid’s Tale,” has frequently noted that with all technology, there is a good side, a bad side and a stupid side that you weren’t expecting. With major advances in technology, like the internet itself, ...

Law firms aren’t great at customer service. Spoiler alert: Neither is the TSA. Indeed, even where law firms are less likely to be gropey, there are similarities between the two. The TSA’s problem is that it is trying to enforce a robust ...