Managing a Law Firm

Earlier this year, I attended the Group Legal Services Association annual meeting in Arizona. The highlight was the spirited "State of the Industry" panel. While the panel reported that the industry isn't yet seeing change at a disruptive rate, ...

To use a comparison from my days as a high school teacher, tactics are to objectives as strategies are to goals. You and your client are in different businesses (unless you do legal malpractice work) and have different business goals. But ...

Sometimes lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson ...

Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients. ABA Formal Opinion 11-459, ...

Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business of law. These legal ...

I’ve always liked the saying “If the only tool you have is a hammer, you tend to see every problem as a nail.” I think lawyers often make this mistake when approaching business development opportunities. Facing with pitches or presentations to ...

It is said that new lawyers only face two challenges when opening their own practices: not knowing how to practice law and not knowing how to manage a practice. Other than that, the rest is easy. Other than that, the rest is easy. In ...

The internet is really helpful at listing common ways people waste their money. But legal technology spending is a bit trickier to control than your gym fees or cable bill. Even when it's just you and your laptop. So, where are law firms losing ...

Much has been written about clients’ reactions to escalating legal costs, but what are the implications of a client challenging individual billing entries? It may not be about billing at all, but about how well your operating style aligns with ...

On Sept. 1, 1994, a man named Marc Duke started The Original Pet Drink Co. in Fort Lauderdale, Florida. His vision? Provide flavored bottled water for pets, free of the chemicals found in tap water and fortified with essential vitamins and ...