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Podium Webinar
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Webinar: Understanding the Client Journey: Attracting and Servicing Clients 100% Digitally

By The Editors

Learn how you can better leverage digital communication tools to service your clients.

The client journey is evolving quickly. “Attorney near me” searches have become the norm. Reviews are the new “word of mouth” — 93% of consumers say online reviews impact their purchasing decisions. And, when potential clients land on your website, they expect to find answers immediately  — or they move along to the next firm in line.

How easy is it for a prospect to connect with your firm once they find you online? How responsive are you to clients’ needs once they’ve decided to work with you?


In “Understanding the Client Journey: Attracting and Servicing Clients — 100% Digitally,” marketing pros from Podium explain how automating the client journey — including managing reviews — can lead to more satisfied clients.

Below are the links to the recorded webinar and a PDF download of the slide deck used in the presentation.

View the recorded webinar here

Get the PDF slide deck here.

Specific Topics Include:

  • How the journey has changed and ways to adapt your client development strategy.
  • How to increase your online reputation and visibility to win more clients.
  • Which digital communications and marketing tools can help your firm meet clients’ demands.

The webinar also includes a brief demo of Podiums’ AI-powered communication platform.


Scott Porter
Regional Director of Professional Services, Podium

Jonathan McDaniel
Regional Director of Professional Services, Podium

Jared Correia
Founder + CEO, Red Cave Law Firm Consulting

Note: CLE credit is not available for this webinar.

Thank you for joining us!


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