Daily Dispatch

When we think of information security breaches, we often blame weaknesses in technology. But in many of the most damaging security breaches, trusted law firm employees and partners are the weakest link. An old email trick has resurfaced ...

In our product-oriented culture, people are encouraged to define and exploit their “personal brand.” I have always resisted the idea that individuals should come up with a self-definition that parallels Disney or Apple. Both people and careers ...

Every group of listeners is a multi-eyed monster that a speaker must confront, eyeball to eyeball.

Okay, I'll say it and get it out of the way: "A picture's worth a thousand words." Trite as the aphorism may seem, it has been proven true time after time that a good solid image can be far more powerful than any block of text. Why do the most ...

Recently, I interviewed the partners at a law firm as part of a marketing assessment. I asked each of them whether there is any particular industry or type of client the firm should target for business. One of the lawyers said to me, “I don’t ...

A Curmudgeon's Perspective. The Attorney at Work compilation about time management and productivity ("A Matter of Time: Time Management and Productivity Tips for Lawyers") got me thinking about how lawyers are drawn to chasing new ...

A change has crept up on us in the past couple of years. Just when you were starting to roll your eyes back into their sockets at the talk of "the death of email," up popped expressions like "WhatsApp me that file" or "I just Vibered my brother ...

Nothing draws a smirk or an arched eyebrow in certain circles as quickly as mispronunciation of the brand name of an automobile. This faux pas is especially damning when entertaining clients in businesses related to the auto industry, but ...

Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign. You may think ...

One of my all-time favorite quotes is from Benjamin Franklin: “By failing to prepare, you are preparing to fail.” I mention this quote every time I speak, no matter the topic. Why? Because it applies to everything we do in life. With every ...