Daily Dispatch


Next Generation Messaging

Team Communication Tools: Why All the Buzz?

By | Jul.26.16 | No Comments

A change has crept up on us in the past couple of years. Just when you were starting to roll your eyes back into their sockets at the talk of “the death of email,” up popped …Continue reading »


Get to the Point

Talk Like You Drive — With Care

By | Jul.25.16 | 1 Comment

Nothing draws a smirk or an arched eyebrow in certain circles as quickly as mispronunciation of the brand name of an automobile. This faux pas is especially damning when entertaining clients in businesses related to …Continue reading »


The Friday Five

Five Ways to Improve Your Clients’ Experience Today

By | Jul.22.16 | No Comments

Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign. You …Continue reading »


Productivity

Understand Your Goal and Work Backward

By | Jul.21.16 | 1 Comment

One of my all-time favorite quotes is from Benjamin Franklin: “By failing to prepare, you are preparing to fail.” I mention this quote every time I speak, no matter the topic. Why? Because it applies …Continue reading »


Between Generations

Communicating with Baby Boomers: Best Practices

By | Jul.20.16 | No Comments

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby Boomers. It’s Not About You One …Continue reading »


Skill Building

Keep Growing: What Got You Here, Won’t Get You There

By | Jul.19.16 | 1 Comment

It’s always interesting to me how many lawyers still think a successful law practice centers on knowing lots of legal principles. The reality is, that couldn’t be further from the truth. It’s true that you know …Continue reading »


Nothing But The Ruth!

Provide Maximum Value When You Speak at Conferences

By | Jul.18.16 | No Comments

Last month, I was asked to speak at BlogPaws, a national conference for pet bloggers. (Yes, I got to take Rosie the basset hound with me.) I was part of a panel that presented a …Continue reading »


The Friday Five

A Practice Management Advisor’s Tips for Choosing Case Management Software

By | Jul.15.16 | No Comments

For almost 14 years, I’ve answered my telephone at the South Carolina Bar and taken questions from lawyers and their staff. Questions about case management software are probably in the top three reasons for calls. …Continue reading »


Well Said!

Purge Toxic Clients from Your Practice, Part 2

By | Jul.14.16 | No Comments

In Part 1 of “Purge Toxic Clients,” we walked through how to identify a bad client. Today, having identified them, let’s look at how to actually end the relationship. How to Fire a Client When ending a client relationship, you …Continue reading »


Content Marketing

Five Characteristics of Highly Effective Legal Videos

By | Jul.13.16 | No Comments

You can create a video that simply exists on your website, or you can create legal videos that help you capture new clients and cases. While there is no magic formula to creating effective legal …Continue reading »