Daily Dispatch


Well Said!

Your Client’s Billing Problem May Be a ‘Fit’ Problem

By | Jun.28.17 | No Comments

Much has been written about clients’ reactions to escalating legal costs, but what are the implications of a client challenging individual billing entries? It may not be about billing at all, but about how well …Continue reading »


New Associates

Three Tips to Overcome Impostor Syndrome as a Young Associate

By | Jun.27.17 | No Comments

Athletes often discuss the fact that each time they advance to the next level the game “speeds up.” The leap from high school to college ball is a significant one. Players are bigger, faster and …Continue reading »


Are you really reaching your customer?

Consumer Targeting: Knowing Your Ideal Client Can Elevate Your Practice

By | Jun.26.17 | No Comments

On Sept. 1, 1994, a man named Marc Duke started The Original Pet Drink Co. in Fort Lauderdale, Florida. His vision? Provide flavored bottled water for pets, free of the chemicals found in tap water …Continue reading »


Friday Fit Five

Five Ways to Leave Your Lawyer at Work

By | Jun.23.17 | No Comments

There are particular personality traits that make us good lawyers. For example, most lawyers are professional pessimists, able to spot the possible catastrophes in a transaction and anticipate a wide range of problems in any …Continue reading »


Play to Win

Dealing With an Upset Client

By | Jun.22.17 | 1 Comment

It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. …Continue reading »


Communicating With Clients

Ways to Spruce Up Your Client Intake Process

By | Jun.21.17 | 1 Comment

Law firms are busy places, and sometimes the smaller operations are even more chaotic than their large firm counterparts. It’s important to keep that behind the scenes, though. Your clients should see only a well-oiled machine …Continue reading »


Digital Transcription Dictates Caution

Digital Dictation and Transcription Options

By | Jun.20.17 | 1 Comment

Many lawyers dictate their thoughts into a recording device, then send the recording to an assistant for transcription. This is a great time-saver for the lawyer. But the human transcriptionist today is gradually giving way …Continue reading »


Getting Clients

How to Avoid Asking for Business

By | Jun.19.17 | 1 Comment

I’ve finally figured out why so many lawyers want to know, “But how do I ask for the work?” It’s because the picture they have in their minds is a pretty darn scary one. It’s something …Continue reading »


The Friday Five

Under Pressure: Five Insights on the Evolving In-House Counsel Role

By | Jun.16.17 | 1 Comment

It’s difficult to attend any legal conference these days without hearing about technology and change, but it’s refreshing to discuss these topics with people who actually do the work. Recently, I moderated a panel for …Continue reading »


LAWYER STARTUPS

10 Minutes with Legal Tech Entrepreneur James Jones Jr.

By | Jun.15.17 | No Comments

James Jones Jr. bumped up against a problem most new lawyers face when he first hung his shingle: where to find clients. That later led to a big idea. After practicing law for a decade, …Continue reading »