How you treat your colleagues is how they assume you’ll treat their clients.
Sally J. Schmidt - April 25, 2019You can do plenty of things besides referring work to stay in the good graces of potential sources of business.
Sally J. Schmidt - March 26, 2019The biggest challenge in business development is inertia — not yours, but the prospect’s. Here are tips to get the prospect off the dime.
Sally J. Schmidt - February 28, 2019Having a personal relationship will make your lawyer-client relationship more satisfying — and it is particularly helpful if there is a glitch. Here are 10 ideas.
Sally J. Schmidt - December 18, 2018Football games are often won or lost in the fourth quarter. You are in the fourth quarter now. Here are some things you can do to finish the year strong.
Sally J. Schmidt - October 29, 2018How do you tout client experience while maintaining client confidences along the way? Sally Schmidt says there are effective — and discreet — ways to do so.
Sally J. Schmidt - September 20, 2018Your personal brand includes how you "package" yourself, from attire to tone to table manners. Five things that contribute to a positive or negative first impression.
Sally J. Schmidt - August 23, 2018On a tactical level, service delivery may be the best way to affect the client experience. It involves interacting, exchanging information and communicating with clients.
Sally J. Schmidt - July 30, 2018I participate in a lot of law firm retreats and meetings, but one will always stand out. I was talking with representatives of the firm before the retreat kicked off when one of the partners pulled me aside, pointed out another firm partner and ...
Sally J. Schmidt - June 21, 2018You undoubtedly have heard how important follow-up is to marketing and business development. Clients and referral sources are most likely to refer business to people they have heard from or seen in the prior three months, which means a sustained ...
Sally J. Schmidt - May 23, 2018Sign up for our free newsletter.