Communications Skills

Loneliness: Taking Care to Stay Connected

Mountain climbers are fastidious about the lines they trust their lives to, and scuba divers are constantly checking the tanks and regulators on which they depend. In the hectic world of practicing law — when one interruption is so often itself ...

J.W. Freiberg - December 6, 2016
Attorneys, Don’t Bury the Lede

Attorneys frequently ignore this basic journalism rule: Start with your strongest point. Your lead or “lede” should entice the reader to continue reading. The phrase “bury the lede” appears to be the only use of this alternate spelling. Perhaps ...

Theda C. Snyder - December 5, 2016
Visual Storytelling: Don’t Leave Your Content on the Cutting-Room Floor

Most lawyers deal with the printed word all day long. They’ve been trained to take in and share knowledge as text. As a writer, it’s a stretch for me to even conceive of presenting information in a simple Excel chart. My bible starts, “In the ...

Susan Kostal - December 1, 2016
time management
Seven Steps to Productive Meetings

Meetings are the most expensive periods of time we spend together. Try, for example, adding up the loaded employee cost of a simple weekly status meeting. Your answer will make it immediately clear why meetings need to be highly productive to ...

Paul H. Burton - November 21, 2016
To Comma, Or Not to Comma: You May Be Getting It Wrong

Comma placement can cause a big effect in legal documents. (See "What Broadway's Hamilton Teaches About Legal Interpretation.") In ...

Theda C. Snyder - November 9, 2016
client relationships
Email Is a Second-Class Form of Communication

Email may be good for maintaining a relationship, but it is not good for building one. Both email and texting are fast, convenient and essentially allow nonstop 24/7 communication. The downside is they are easily misinterpreted — and emails ...

Michael Baker - October 12, 2016
What Broadway’s Hamilton Teaches about Legal Interpretation

Comma placement matters. Broadway musical Hamilton’s Angelica Schuyler sings in “Take a Break”: In a letter I received from you two weeks ago I noticed a comma in the middle of a phrase It changed the meaning. Did you intend this? One ...

Theda C. Snyder - October 11, 2016
How Effective Communicators Help Clients Understand

I read an article recently called “Marketing Yourself as an Expert: What Clients Look For.” According to the research presented, there are five key factors that clients associate with “visible experts”:

Ryan Lochte’s Vocabulary Lesson for All of Us

“I over-exaggerated.” It was impossible to miss the world’s derision for Ryan Lochte’s poor word choice. The Olympian was trying to explain his lies about how he found himself at the wrong end of a gun after a night of partying in ...

Theda C. Snyder - September 15, 2016
Unhappy Clients Can Destroy Law Practices

"Under-promise and over-deliver." You’ve probably heard the phrase. But do you really understand what it means? Most of your unhappy clients would never have become disgruntled if you'd had protocols in place to properly set their ...

Ray Gross - September 14, 2016
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