Communications Skills

When setting up your office and your office procedures, you need to focus on creating a good experience for your clients. You create that good experience by showing your competence and respect for them, and by making the process as predictable ...

“I don't think this is going to work.” Judith slouched in the chair opposite my desk. “I mean, I don't know if I can trust her.” I understood. One of our firm's high-powered litigators, Judith was aggressive, tough on opponents, tough on her own ...

The failure of most social marketing stems from categorizing the platforms as distribution channels — or in the same light as television, radio and newspapers. They are not. These are conversation channels. A place for the transmission of ...

No one likes to deliver bad news. But things happen, and when they do it's important to let those around you know. In your law office, failing to share bad news at the appropriate time can lead to rumor and innuendo, as well as loss of morale ...

An important client texts you for advice on a critical decision, apologizing that circumstances don’t permit a better means of communication. You can’t see or hear each other, and time is of the essence. The decision can’t be deferred. A poor ...

She needs to just get on board,” Bob complained. “I keep telling her what to do, but she won't stop trying to second-guess me.” As I listened to his complaints, I wondered if he had even tried to hear what Mary wanted to say. She was pretty ...

It happens. You end up with a jury that is all one gender. That was the case in the trial of George Zimmerman, accused of second-degree murder in the death of Trayvon Martin. Six women sat on the jury, and the prosecutor misspoke, addressing ...

A Roman walks into a bar and tells the bartender, “I’d like a martinus.” The bartender says, “You mean a martini.” “No,” says the Roman, “I only want one.” English is a funny language — in both senses of the word. English incorporates words from ...

What’s not to like about a large, highly targeted B2B market with low competition? Not much. That’s why SlideShare has become the Internet’s largest platform for sharing presentations. With 60 million unique visitors every month, it receives ...

Ask any parent of a small child, and they’ll tell you: Caillou is a whiny little puke. On the scale of fears for parents, seeing ...