Client Satisfaction

A recent survey by iLawyer Marketing sought to identify key decision-making factors for consumers when hiring a personal injury attorney.

Have you told your clients you appreciate them lately? Perhaps some inspiration is in order.

Tips for creating a successful family law practice — and handling a work life chock-full of domestic drama without burning out.

Deb Feder | A solid book of business is built on honest, curious conversations that move your relationship with your client toward a 'thinking partnership.'

We like to believe that if we do everything well, our clients will always love us, it's just not true. Here are 10 steps to soothe an angry client.

By clearly communicating expectations, you reduce ambiguity, enhance accountability, promote engagement and improve collaboration

Jay Harrington | Constraints can inhibit your success or be a catalyst for high performance.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Three tips to improve your law firm call-answer process, because the phone remains the tool of choice for people searching for a lawyer.

Jay Harrington | New opportunities arise when you’re in the right place, at the right time, and in front of the right people. The challenge is knowing when, where and who is “right.”