Susan Kostal | The Legal Trends Report is a fount of information for solos and small firms when it comes to benchmarking data like lawyer hourly rates.

Susan Kostal | The pandemic has demanded empathy, flexibility, innovation and, in some cases, increased transparency. The future of legal services delivery demands the same.

Roy Ginsburg | This is no time to be shy. Clients are never as price-sensitive as you think.

Megan Zavieh | Part 2 of this series on fee agreements addresses why to include terms of termination, liens on recovery, dispute resolution, client obligations, and potential changes in the law.

Megan Zavieh | This two-part article addresses nine issues every lawyer should consider when drafting fee agreements for clients.

Best practices for handling settlement funds starts with a properly written and executed contingent fee agreement. This document should clearly communicate to the client how funds from a settlement check will be disbursed. In the case when a ...

While clients may not be overjoyed to receive the announcement that their rates are increasing, they are used to receiving such news. So why not make this an opportunity to communicate clearly, accurately and confidently with clients about where ...

What do you say to clients when their bills are way past due? Ruth Carter tries a new tactic.

When Jon Tobin discusses his firm's subscription program, other lawyers are understandably skeptical: “Does it work? How do you make money charging only $95 per month? What if someone keeps calling you?” Here are the answers.

Jared Correia predicts that modern law firms will eventually tailor their pricing plans to consumer expectations — it’s merely a question of when.