Managing a Law Firm

Communicating with Baby Boomers: Best Practices

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby ...

Linda Hazelton - July 20, 2016
Keep Growing: What Got You Here, Won’t Get You There

It’s always interesting to me how many lawyers still think a successful law practice centers on knowing lots of legal principles. The reality is, that couldn’t be further from the truth. It’s true that you know how to read analytically, how ...

Chris Hargreaves - July 19, 2016
prospective client
Purge Toxic Clients from Your Practice, Part 2

In Part 1 of "Purge Toxic Clients," we walked through how to identify a bad client. Today, having identified them, let's look at how to actually end the relationship. When ending a client relationship, you have three goals: 1) Politely explain ...

Mike O'Horo - July 14, 2016
I Want My Law Partner to Cross-Sell Me!

Question: How can I get my partner to cross-sell me to her great contacts? One of the toughest nuts to crack in a law firm is getting that important introduction to someone else's client. You know they need your expertise ...

The Editors - July 12, 2016
Tech Tips Friday Five
Tips for Choosing Practice Management Software

With so many choices (and new features being added constantly), shopping for practice management software can be overwhelming. So, we asked the practice management technology experts for a little perspective. First, what’s their best ...

The Editors - July 8, 2016
Building Relationships With Contacts

Years ago, someone told me about an accounting firm’s business development training philosophy. The firm had developed a continuum from 1 to 10, where “1” was something like “Would recognize me on the street,” and “10” was something like “Take ...

Sally J. Schmidt - July 7, 2016
Measuring Value Beyond the Billable Hour

Key performance indicators (KPIs), or performance metrics, are receiving some attention in the legal field. KPIs enable businesses to make data-driven decisions, and I, too, believe that KPIs are the next big thing for lawyers and law ...

Mary Juetten - July 5, 2016
multitasking
Five Ways to Drive Your People Crazy

Work can be stressful. Sure, sometimes you really enjoy your work, particularly when things are going your way. And, of course, you know the things you can do to reduce and manage your own stress levels. (Don't you?) But is it possible that you ...

Merrilyn Astin Tarlton - June 24, 2016
purge toxic clients
Purge Toxic Clients From Your Practice, Part 1

To dramatically enhance your productivity, zero in on the biggest source of stress and wasted time: toxic clients. Some lawyers fight to hold on to business at all costs. After all, it’s an article of faith that it’s easier to retain a client ...

Mike O'Horo - June 23, 2016
attorney at work
Productivity Challenge: Two To-Do Lists

I don’t know about you, but I’m freakishly busy. I welcome any life hacks that let me be more efficient. I recently met Paula Rizzo through my mastermind group for entrepreneurs. She’s an Emmy Award-winning TV producer who attributes much of her ...

Ruth Carter - June 22, 2016
envelope

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