Law Firm Management


Ask the Experts

My Secretary Is Absent a Lot

By | Jan.25.16 | No Comments

Question: My secretary is sick and absent from work a lot. Yet I need someone here every day to help me. What can I do? Pamela Sachs: A few years ago we allotted employees a specified …Continue reading »


Play to Win

Increasing Contact With Clients

By | Jan.21.16 | 1 Comment

The more I conduct client feedback interviews, the more I realize how few quality contacts lawyers make with their clients outside the substantive legal work being done. The number of times clients fumble for the …Continue reading »


Finances

It’s Your Money: Steps to Improve Collections

By | Dec.01.15 | No Comments

Almost every law firm has issues with collections at one time or another. At the very least, most firms would benefit from making improvements to their collections processes. So let’s take a look at some different …Continue reading »


Office Overhead Savings

Five Things to Look for in Shared Office Space

By | Oct.07.15 | 3 Comments

Law firms have long been known for sprawling offices, where even the most junior associates get their own private workspace. While that’s changing as larger firms adopt standard-size offices, open floor plans and clustered workstations, …Continue reading »


Leadership

Honing Your Humility: An Antidote for Big Egos

By | Sep.09.15 | No Comments

I often begin leadership workshops by asking this question: What do you most look for and admire in a leader, someone whose direction you would willingly follow? What one word would you use to describe …Continue reading »


Ask the Experts

What You Need to Know About Client Feedback Programs

By | Sep.01.15 | 1 Comment

Question: We’d like to start a client feedback program. What do we need to consider when implementing this type of program? Jim Jarrell: I think it’s safe to say that every firm needs some form of a …Continue reading »


Curmudgeon's Perspective

The Lawyer Who Liked to ‘One-Up’

By | Aug.27.15 | 1 Comment

“I never seem to get it right enough with him,” Sara told me, as she expressed her frustrations about being on Terry’s case team. “He always has to do it better than me.” I nodded. Terry was an …Continue reading »


Enough — Or Too Much?

How Much Capital in Your Law Firm?

By | Jun.22.15 | No Comments

“How much capital should I have in my firm?” It’s a question I hear frequently from lawyers and business owners. It seems like a simple question, but the answer is rarely simple. The level of capital …Continue reading »


Curmudgeon's Perspective

A Matter of Trust: Can They Work as a Team?

By | Jun.09.15 | No Comments

“I don’t think this is going to work.” Judith slouched in the chair opposite my desk. “I mean, I don’t know if I can trust her.” I understood. One of our firm’s high-powered litigators, Judith was …Continue reading »


Practice Management

Sharing Bad News with the Office

By | Jun.04.15 | 1 Comment

No one likes to deliver bad news. But things happen, and when they do it’s important to let those around you know. In your law office, failing to share bad news at the appropriate time …Continue reading »