Client Service

Navigating the legal system in a second language terrifies people, says Oklahoma attorney Jimmy Lai. A shared language sets your law firm apart. Here are his tips for attracting and keeping immigrant clients.

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Do your clients know, like and trust you? If you’re wavering on the answer, Jared Correia has some suggestions for you respecting your client communications. Busy? Listen on Attorney at Work Today.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.

Even the most motivated clients find it hard to switch law firms. In fact, the biggest obstacle to new business is inertia. Sally Schmidt suggests a few ways to get your prospects off the dime.

Nicolas Echevarria | When I started my practice, I was the only bilingual person. That meant I wasn’t just the lawyer. I was intake, translation, client reassurance, and problem-solving. At first is seemed manageable. Even noble. But it became ...

Sally Schmidt | The service you provide is every bit as important as the services you provide.

Brooke Lively | If you scale one part of your growth system (like marketing) without scaling the rest (like hiring), you’re going to break something. Usually, it’s the client experience. Here's how to avoid that.

We can't alleviate all the stressors felt by clients in the course of their legal matters, but there are ways stress can be reduced and effectively managed.

By proactively adopting AI as an enhancement rather than a replacement for human expertise, your firm can earn clients’ trust and increase the value of your services.