Client Service

Brooke Lively | If you scale one part of your growth system (like marketing) without scaling the rest (like hiring), you’re going to break something. Usually, it’s the client experience. Here's how to avoid that.

We can't alleviate all the stressors felt by clients in the course of their legal matters, but there are ways stress can be reduced and effectively managed.

By proactively adopting AI as an enhancement rather than a replacement for human expertise, your firm can earn clients’ trust and increase the value of your services.

A recent survey by iLawyer Marketing sought to identify key decision-making factors for consumers when hiring a personal injury attorney.

Nothing But the Ruth | Here's what I really want to say in my client engagement agreements.

Joan Feldman | While it may seem routine to you, and no big deal, hearing their attorney’s voice can be a lifeline for a client.

Have you told your clients you appreciate them lately? Perhaps some inspiration is in order.

The people we represent may not have an undergraduate degree much less a J.D.; often they have barely completed high school. We need to stop and think every day about who we truly represent. Our clients? Ourselves? The legal profession? All ...

There's nothing like meeting in person to help build client relationships. From setup to follow-up, tips for making the most of a client visit.

Manni Sandival | Think of legal intake — the process of turning leads into clients — as the crucial final stage of your marketing efforts.