Play to Win
Dealing With an Upset Client
By Sally J. Schmidt | Jun.22.17 | 1 Comment
It’s almost a certainty that, at some point, every lawyer will have an unhappy client. In his seminal research on loyalty, business strategist Frederick Reichheld concluded that simply satisfying clients is not enough to retain them. …Continue reading »
Managing
Referral Madness! Stay on Top of Staying in Touch
By Jared Correia | Mar.23.17 | No Comments
This is something old-school lawyers say a lot: “Your best sources of referrals are your existing clients.” And, for word-of-mouth, referral-based law firms, it’s probably true that referrals from other lawyers or from existing clients are …Continue reading »
Workplace Wellness
Handling Conflicts With Your Colleagues
By Shawn Healy | Dec.13.16 | No Comments
Workplace conflicts among colleagues are not only common, they are necessary. Despite most people’s desire to avoid or minimize them, conflicts are normal. In fact, conflicts are not even a bad thing. Most of them …Continue reading »
Client Relationships
Email Is a Second-Class Form of Communication
By Michael Baker | Oct.12.16 | No Comments
Email may be good for maintaining a relationship, but it is not good for building one. Both email and texting are fast, convenient and essentially allow nonstop 24/7 communication. The downside is they are easily misinterpreted …Continue reading »
Play to Win
Building Relationships With Contacts
By Sally J. Schmidt | Jul.07.16 | 1 Comment
Years ago, someone told me about an accounting firm’s business development training philosophy. The firm had developed a continuum from 1 to 10, where “1” was something like “Would recognize me on the street,” and …Continue reading »
Curmudgeon's Perspective
You Talking to Me?
By Otto Sorts | May.09.16 | 1 Comment
“We can surely do better,” read the last line of the email. “What the hell does that mean?” asked Margaret. The young associate had just helped win a big case, and she was reading a “thank you …Continue reading »
Client Relations
How to Master Difficult Conversations with Clients
By Linda Hazelton | Apr.07.16 | 1 Comment
Have you been avoiding a potentially difficult conversation with a client for fear of it going badly? The good news is that you are in solid company — some of the best and brightest lawyers …Continue reading »
The Friday Five
How to Show Your Client You Don’t Really Care
By Merrilyn Astin Tarlton | Feb.12.16 | No Comments
Sure, it is no more important to show gratitude for a client on Valentine’s Day than any other day of the year. But, confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, …Continue reading »
Easy as 1-2-3
5 Ways Support Staff Are Instrumental to Your Practice
By Jared Correia | Jul.23.15 | No Comments
For every attorney-paralegal relationship that is built on a foundation of mutual respect and admiration, there are several razed under constant consternation, engendered by a sense of entitlement on the lawyer’s part. For every long-standing …Continue reading »
