Relationships


Managing

Referral Madness! Stay on Top of Staying in Touch

By | Mar.23.17 | No Comments

This is something old-school lawyers say a lot: “Your best sources of referrals are your existing clients.” And, for word-of-mouth, referral-based law firms, it’s probably true that referrals from other lawyers or from existing clients are …Continue reading »


Workplace Wellness

Handling Conflicts With Your Colleagues

By | Dec.13.16 | No Comments

Workplace conflicts among colleagues are not only common, they are necessary. Despite most people’s desire to avoid or minimize them, conflicts are normal. In fact, conflicts are not even a bad thing. Most of them …Continue reading »


Client Relationships

Email Is a Second-Class Form of Communication

By | Oct.12.16 | No Comments

Email may be good for maintaining a relationship, but it is not good for building one. Both email and texting are fast, convenient and essentially allow nonstop 24/7 communication. The downside is they are easily misinterpreted …Continue reading »


Play to Win

Building Relationships With Contacts

By | Jul.07.16 | 1 Comment

Years ago, someone told me about an accounting firm’s business development training philosophy. The firm had developed a continuum from 1 to 10, where “1” was something like “Would recognize me on the street,” and …Continue reading »


Curmudgeon's Perspective

You Talking to Me?

By | May.09.16 | 1 Comment

“We can surely do better,” read the last line of the email.  “What the hell does that mean?” asked Margaret. The young associate had just helped win a big case, and she was reading a “thank you …Continue reading »


Client Relations

How to Master Difficult Conversations with Clients

By | Apr.07.16 | 1 Comment

Have you been avoiding a potentially difficult conversation with a client for fear of it going badly? The good news is that you are in solid company — some of the best and brightest lawyers …Continue reading »


The Friday Five

How to Show Your Client You Don’t Really Care

By | Feb.12.16 | No Comments

Sure, it is no more important to show gratitude for a client on Valentine’s Day than any other day of the year. But, confronted with mountains of heart-shaped boxes and an avalanche of sweetheart sales, …Continue reading »


Easy as 1-2-3

5 Ways Support Staff Are Instrumental to Your Practice

By | Jul.23.15 | No Comments

For every attorney-paralegal relationship that is built on a foundation of mutual respect and admiration, there are several razed under constant consternation, engendered by a sense of entitlement on the lawyer’s part. For every long-standing …Continue reading »


Attorney at Work Classic

How to Handle a Bully at Work

By | Apr.06.15 | 4 Comments

Unfortunately, bullying seems never to go out of style. If you find you are being bullied in the workplace, you’ll find help at hand in this “how to” from the Attorney at Work Archives. Yes, a law …Continue reading »


The Friday Five

Sweetheart Ideas for Valentine’s Day

By | Feb.06.15 | No Comments

Valentine’s Day. You can try to ignore it, hoping to slide right through it (after all, life isn’t all candy hearts and silly love songs), or you can dive in, wholeheartedly. At Attorney at Work, we stand …Continue reading »