Managing a Law Firm

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

If you ask most lawyers what productivity looks like, the answer is predictable, says Karen Skinner. More hours. Faster turnaround. More, more, more. But what if better productivity means doing less, not more?

Eric Magnuson | A written prohibition on the use of consumer AI tools is a sticky note on an unlocked door. It does not prevent entry. Contracts, technical controls, training and enforcement must reinforce the policy.

Frederick Shelton and Ayven Dodd: 'The Legal MSO industry is still in its early stages. That means firms are getting the best deals they will ever get — at least the firms that aren't distracted shiny objects while the MSO is taking control over ...

Ending workplace bullying doesn't require perfection, says "Surviving Bully Culture" author Andy Regal; it requires accountability. Here are three quick actions law firms can take now to stop it.

Ask the Experts at 2Civility.org: How should I balance priorities when everything for everyone seems to be a “top priority”?

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby ...

Do your clients know, like and trust you? If you’re wavering on the answer, Jared Correia has some suggestions for you respecting your client communications. Busy? Listen on Attorney at Work Today.

Analog Attorney | Being bored is your secret creative superpower.