Managing a Law Firm

day 1
The ‘Day 1’ Law Firm: Adopt This Jeff Bezos Mantra to Grow Your Practice

Jeff Bezos has many powerful mantras for his business, but this is one of my favorites: It's always "Day 1" at Amazon. What he means is that Amazon will never stop being a startup. It’s a message that he drilled down on in a recent letter to ...

Jay Harrington - August 15, 2017
Regaining Command of Email

Email is the global de facto communication standard. Business use of email continues to grow. Email is also a hybrid form of communication — a written form used conversationally. This hybrid nature, coupled with habits developed early in its ...

Paul H. Burton - August 14, 2017
bar discipline
How to Handle a State Bar Letter Questioning Your Fitness to Practice

In my last column, I discussed how you can relocate to another state without sitting for another bar exam. One question that naturally stems from that discussion is what to do if you make a mistake in your relocation, and you fail to do ...

Megan Zavieh - August 8, 2017
legal insurance
State of the Group Legal Services Industry: Things to Know

Earlier this year, I attended the Group Legal Services Association annual meeting in Arizona. The highlight was the spirited "State of the Industry" panel. While the panel reported that the industry isn't yet seeing change at a disruptive rate, ...

Mary Juetten - August 3, 2017
Lawyer with magnifying glass understanding clients needs
Aligning Your Tactics With Your Client’s Objectives

To use a comparison from my days as a high school teacher, tactics are to objectives as strategies are to goals. You and your client are in different businesses (unless you do legal malpractice work) and have different business goals. But ...

Jeremy W. Richter - July 31, 2017
technology tips
Must-Have Technology for Better Client Service

Sometimes lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson ...

Joan Feldman - July 28, 2017
encryption
Using Encryption for Secure Client Communication

Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients. ABA Formal Opinion 11-459, ...

Sheila Blackford - July 27, 2017
Use Billing Best Practices to Strengthen Client Relationships

Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business of law. These legal ...

Bill Sowinski - July 26, 2017
Understanding the Client’s Decision

I’ve always liked the saying “If the only tool you have is a hammer, you tend to see every problem as a nail.” I think lawyers often make this mistake when approaching business development opportunities. Facing with pitches or presentations to ...

Sally J. Schmidt - July 19, 2017
incubators
Legal Incubators Help New Solo Practitioners Overcome Hurdles

It is said that new lawyers only face two challenges when opening their own practices: not knowing how to practice law and not knowing how to manage a practice. Other than that, the rest is easy. Other than that, the rest is easy. In ...

Martin Pritikin - July 10, 2017
envelope

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