Client Service

These are not situations to be won or lost. When clients get mad, you can only claim success when you calm them and neutralize the conflict.

It's one of the fundamentals they drummed into you in law school: It is your job to know the answers. That's why clients seek your help, right? How you prove you are smart, and why they pay your bills? Well, yes and no. In many cases, it's less ...

Bruce Hennes | Why we instituted a premium for helping clients outside normal work hours.

You may recall this LexisNexis report: “Law Firm Billing Survey: Collections Conversations Leave Lawyers Uncomfortable.” Duh. In what industry is a "collections conversation" a comfortable thing?

A practical list of how-tos for creating a more caring emotional culture for your firm.

Product Review | This Ruby product review highlights a variety of new intake pathways and shows the expansion of Ruby's Integrated Partnerships, into 2022.

Product Review | Case Status software's new SMS for Legal helps law firms easily (and securely) text with clients as part of their case workflow.

How do you maximize productive time while ensuring everyone contacting you receive a responsive, personal experience? The answer lies in virtual receptionists and live chat.

Mark C. Palmer | Since the start of the pandemic, what technology tool has been the most valuable for you?

Julie Savarino | If your law firm has neglected online marketing since the pandemic, here are smart tips to turn it around.