Daily Dispatch

In the past, “outsourcing” brought to mind images of large offices filled with workers on telephones, most likely overseas, fielding customer service center phone calls. That it is not what I have in mind when I suggest using outsourcing in your ...

One of the nicest things about Attorney at Work, from our perspective, is getting to know so many really smart and dedicated people. Those who serve as our Advisors are among a select few who set and predict trends in the business of practicing ...

I bet this has happened to you. You show up at the office with the best intentions. You’re finally going to get that marketing project — or some other large project — done so you can reap the rewards. You sit down at your desk. Your voicemail ...

Book Review | “The Lawyer's Guide to Succession Planning: A Project Management Approach for Successful Law Firm Transitions and Exits.”

A while back, the Wall Street Journal ran an article that posed a critical question worth considering. A CEO of a highly successful company was challenged by a friend to sit still for 15 minutes in complete silence. And he bet him $15,000 that ...

Video has become one of the most effective — and flexible — online marketing tools available to lawyers today. Whether you’re looking to stand out from the pack, build client confidence, connect emotionally, or simply attract and convert new ...

If you’re a nerdy lawyer, ABA TECHSHOW is where you go to geek out. (Wait, did I say that out loud?

In a feedback interview, a client told a story to explain why a particular law firm did not get the work after meeting with him. He said the firm brought a team of lawyers to the meeting and the partners were doing a good job of asking questions ...

My neighbor Charlie stopped me in the driveway the other night and asked, “Can you help me here? I got this stupid letter from some jerk lawyer, and I'm mad as hell!” He was red-faced, waving the offending letter violently. “Well, sure,” I ...

Discussions about cross-selling in law firms remind me of the well-publicized discussions some years ago in the scientific world about cold fusion. Both represent their respective professions’ Holy Grail, but no one in either profession has made ...