Columns

Law firms aren’t great at customer service. Spoiler alert: Neither is the TSA. Indeed, even where law firms are less likely to be gropey, there are similarities between the two. The TSA’s problem is that it is trying to enforce a robust ...

David Allen’s Getting Things Done productivity method has been wildly popular since its debut in 2001. "Capture" is one of the most important steps in the GTD process, and nothing captures ideas faster than pocket notebooks. I know, Evernote ...

In last month’s post, “Kick Off the New Year with a Practice Renovation,” we discussed starting the year with a renewed ethics drive and addressing common problem areas like advertising, insurance and file closures. Picking up where we left off, ...

My "Get to the Point!" columns talk about writing and speaking. But you communicate another way, too — through body language. Studies show that your gestures may speak more loudly than your words and can even contradict them. You may have ...

If you can't afford a marketing agency or a full-time SEO professional, Google Trends can give you valuable insights into search trends — and generate ideas for your website, blog and social media content. While it’s not the best tool for ...

One fact that's always acknowledged in this column is that good content requires effort. It requires yours (which equals time and money) or someone else’s (which equals less time but more money). When speaking, I’ve railed against random acts of ...

You passed the bar and got your first job in a law firm. Congratulations. Now it’s time to start becoming a rainmaker lawyer. “Whoa,” you say. “Slow down. Become a rainmaker lawyer? I still have to become a real lawyer. You know, one whose work ...

During a recent jury trial, counsel was provided with completed jury questionnaires including names, ages, home addresses and places of employment. In addition to using traditional research techniques found in public records, to what extent may ...

Ever wonder why some writers get all the attention online? Their posts get shared, their personal brands grow, their email lists swell, and their fortunes rise as their content receives an outsized share of eyeballs. It’s easy to dismiss ...

New Year's resolutions, like eating healthy or spending more time engaging with friends and family, are quickly abandoned when you're under constant scrutiny at work. (There's nothing like a civilized “Hunger Games,” right?) But you do have some ...