Break up with your mouse! You know that old chestnut from composer Burt Bacharach, “Make it easy on yourself, ’cause breaking up is so very hard to do?” Well, that’s what I want you to do. I want you to break up — with your mouse. And I’m going to show you how to make it easy on yourself, by giving you a list of the most common, useful keyboard shortcuts in Microsoft Windows, Internet Explorer, Word and Outlook. … READ MORE
Nothing But the Ruth!
When you open a solo law practice, especially early in your career, it’s easy enough to do everything yourself. Often you’re too poor to hire anyone anyhow, and if you haven’t yet built up your book of business, you have the time to figure things out on your own. I’ve had my firm for almost two years, though, and now I’m getting to the point where I’m so busy it’s time to start outsourcing some things on my to-do lists.
Where to start? I kicked this question out to a handful of solo lawyer groups and solo attorneys to find out the first thing they had outsourced. The answers, for the most part, did not surprise me. … READ MORE
Still on the hunt for a gift that will dazzle the techie in your life? We wondered what those in the know — our technology-loving friends and Attorney at Work contributors — have on their own holiday wish lists this year. So while conducting a quick survey on legal technology trends, we couldn’t resist asking what would delight them most, should it appear beneath the tree. (We do believe we detect a trend in the responses.)
Something’s in the Air
“A GPS tracker for my kids would be nice, but I’ll settle for an ‘iAnything,’” answered Joe Bahgat of Hub City Law Group in New Jersey. And Joe’s not alone. Most of those asked had an iGift in mind, including these … READ MORE
The Friday Five
Courtroom or boardroom, most lawyers know that when confronted with a wall of words an audience is more likely to nod off than to receive and retain information. Online, it’s no different — and that’s one reason infographics have become so popular. For this Friday Five, Kerstin Firmin has lots of good ideas for turning your packs of facts into infographics that engage, educate and (oh, yes!) entertain. … READ MORE
Want your clients to be more open and honest with you? Make them feel at home. Sounds simple enough. A warm smile, an inviting office, and you should be all set! But what if their first interaction with your firm is over the phone? How do you communicate that you’re there to help … when you’re not physically present to help? How do you gain a client’s trust?
Try these three trust-inspiring tips next time you’re on a call with a cautious client. … READ MORE
Mastering Client Care
The needy client is a multifaceted and challenging customer, usually driven by the forces of overwhelming anxiety. Although they appear in different guises, your rudimentary needy client is easy to recognize based on the unusually large number of phone calls, emails, unannounced visits — and perhaps even “coincidental” run-ins at your local coffee shop. It would be one thing if the needy client was prepared to reward you handsomely for your attentiveness, but often the needy client is also the first to complain about the size of the bill.
So, once you’ve decided to accept a needy client’s business, how do you lessen the client’s excess anxiety and transform the legal leg-clinger into a healthier state of independence? … READ MORE