Business development trainer Mike O’Horo is rarely at a loss for words. His new column for Attorney at Work is dedicated to helping you find just the right business development words to use, too. Last month in “Well Said,” he explained “How to Stimulate Referrals. Today: How to say “thank you” — and maintain those good relationships.
Now that your referral source has generously plugged you into her network, what must you do to show proper appreciation and respect? READ THE REST
Give Your Client a Hand
In “Accommodating Clients with Special Needs,” we talked about steps you can take to provide superior service to older adults and people with disabilities. But “special needs” can also apply to clients who are full-time caregivers or busy working parents, or who speak English as a second language, or no English at all.
When you step into your clients’ shoes and identify issues that make it difficult for them to work with you, you’re demonstrating your commitment and respect for them. It’s good for them and good for you, too. … READ THE REST
Friday 5+ Tech Tips
With summer finally in full swing, we asked our legal technology dream team, “Which apps have saved your … vacation?” Lee Rosen, Jim Calloway, Heidi Alexander, Catherine Reach and Dan Pinnington are telling their best tips for making travel less stressful, whether for work or play, so you can hit the road well prepared! Who couldn’t use a little extra help navigating the unexpected? Of course, our best tip if you’re headed to vacationland is to ditch the devices once you’re there, and roam free. Paradise and free Wi-Fi are not always compatible. … READ THE REST
Sometimes the most profound lessons arise from the simplest of exchanges. So it was for a young Jordan Furlong in the early days of his career as an adventurous service provider. He says the best pricing advice he ever received came from an elderly gentleman who lived in a tidy bungalow at the edge of town. READ THE REST
Clio Partner Spotlight
Legal research has come a long way in the digital era. Today’s attorneys have access to a wealth of previously unavailable research tools, and the ability to streamline and automate large chunks of the legal research process.
Two fast-rising stars in the legal technology world have teamed up to address attorney legal research pain points. Via an exclusive integration, law firms using Fastcase (voted the number one mobile legal app two years running by ABA members) and Clio (the number one cloud-based practice management platform) are now able to streamline their legal research workflows and take advantage of the following benefits … READ THE REST